The coronavirus swept the globe in the spring of 2020. What we thought would be a temporary illness for some has become a pandemic for all, for months on end. While the continuous spread of the virus might be coming to an end shortly, the wounds are deep. Work-wise, the impact is mixed; some negative and some positive. As I began pondering the future of work post-pandemic, I found I had more questions than answers.
If you read my article from last week, you know that remote workers aren’t interested in going back to the office full-time. However, they are also missing the collaboration and community that in-person interactions bring. Companies are happy to reduce their expenses by not paying for large office buildings while maintaining a productive workforce. But they also recognize the need for some physical space at least part-time.
The future of work will move towards a hybrid model. Gone are the days where all employees commute to the same building and sit at the same desk from 9-5. However, working in isolation from makeshift home offices 100% of the time will not become the new normal. Companies will allow purpose to dictate the use of office space and employees will have a choice. But more is unknown than known about work in 2021; these are the macro questions I’m grappling with…
Remote work might provide more opportunities for underrepresented populations to thrive in the white-collar job market. On the other hand, going virtual might be one more thing that boxes them out. Specifically, I am interested in the impact remote work will have on women and gender inequality in the workforce. In a BBC interview, Melinda Gates said that women were clustered in low-paying jobs pre-pandemic, and therefore were 1.8 times more likely to lose their jobs. Women who didn’t lose their jobs were forced into balancing housework and work in an environment where they are both constant and competing.
In my eyes, there are two potential paths. First, remote work will help partners share household duties more equitably. Plus, the flexibility will prevent women from having to make difficult choices between children and career. Without long commutes and strict office hours, both parents will have the ability to work full-time if they choose, and participate in household chores such as cooking dinner, doing laundry, and picking up the kids. Men can spend more time inside the home engaging with their children and contributing to household chores, giving women more time to advance in their careers.
However, just because they can doesn’t mean they will. Jean-Nicolas Reyt states that women have a more difficult time advancing professionally because they are more likely to prioritize their family responsibilities over their careers. In the future, working from home might intensify these feelings making women less present, focused, and productive.
Remote work has expanded opportunities for international teams, but are domestic employees still more desirable? This year, our company hired four international employees, all in different time zones. From Thailand to Japan to London, Hardly has been able to pull talent from every end of the globe. Part of me thinks we are trendsetters. Without location being a factor, the talent pool is only narrowed by language and experience. With new platforms to make working with international teams seamless, distance will play a less prominent role in hiring.
Now, we have a “virtual first” style of work: designed for the remote worker rather than adapted. Everything will be saved to a cloud, and onboarding processes will be automated. Hiring international remote workers won’t require managers to do duplicative work or go out of their way, it will just be the standard. While there are many positives to hiring internationally, there could be negative consequences for the domestic workforce. US workers might be pushed out by companies trying to maximize profits by hiring people from countries where the cost of living is significantly lower and therefore, so is their wage. But currently, companies are rewarded for supporting America and Americans through job creation. Just like there has been a push to buy local, hiring local might become a new grassroots movement.
The pandemic has caused many of us to become more humanitarian. While some believe a shutdown is the best way to save lives, others believe keeping the economy running is the protection we need. Either way, we all agree that human lives have value and should therefore be treated with care. But what makes someone human and what makes us care about them? Without the break room chats or company holiday parties, the person on the other side of the email becomes faceless.
Some say they know less about their coworkers since working from home. People don’t discuss their children in passing, their quirky habits aren’t observable from across the room, and personality goes unseen with more communication via email. Without the ability to connect in-person, we run the risk of being degraded to worker bees.
However, some have had the opposite experience. Zoom has provided them a window into coworkers’ lives outside of the office in a very real way. A colorful painting in a colleague’s living room may lead to a conversation about their experience in Thailand, or seeing books may lead to a conversation of Russian authors.
If video chats and Slack conversations aren’t enough to help management form relationships with their team, they might not be as empathetic when a personal matter comes up. Employees won’t feel cared for and therefore won’t feel connected. On the company side, a lack of physical spaces makes it more difficult to embody a mission or culture. In other words, companies could become empty shells where people simply work to earn a paycheck and nothing more. A soulless company attracts soulless employees who only complete the bare minimum because they don’t believe in the work they are doing. To avoid this, companies will have to encourage coworkers to converse on a personal level and find a way to keep the company’s personality alive and well in a virtual setting.
If I’m honest, I have so many more questions about the future of work. Will people become more or less defined by their work? Will there be a great migration from urban areas to small suburbs? What new skills do you need to be a competitive candidate in the remote work scene? These topics may be seeds for next year’s articles but until then, use them as food for thought and if you have any predictions about the future of work, leave us a comment on our social media below!
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Years ago when I lived in DC, I would get off at Farragut North Metro Station every morning and pass by the WeWork on K Street. I would imagine myself sitting against the huge windows sipping a cappuccino, signing up for speaker events and book signings, and networking with fellow young professionals of all industries. To me, coworking spaces were lands of opportunity; symbols of working on my own terms, community, and collaboration. Flexibility at its finest. Lack of structure left room for pervasive creativity, and the flow of people breathed new life into each day.
Fast forward to 2020 and the realization that I could potentially be living in San Francisco after leaving Japan.
I was excited about having the opportunity to join a coworking space. In such a big city there was a variety to choose from; some dedicated to providing a space for female entrepreneurs to network, some marketed towards those in the arts who want to be in an interactive cultural hub, and some focused on becoming your one-stop-shop for morning coffee, conferences, lunch dates, and happy hour cocktails. One coworking space even had yoga rooms, nursing areas for new moms, and beauty counters! I promise I’m not the only one who was buzzing about these new spaces. Prior to the pandemic, coworking spaces comprised less than 5% of the market but were the fastest-growing type of office space in commercial real estate, said Forbes. In fact, they were expected to make up 30% of the market by 2030 according to JLL.
Here comes Covid-19! So what now? The pandemic that many of us thought would be over by now has changed the way we do life and business forever. A Stanford study found that remote workers are 13% more productive. A recent Gartner study suggested that 74% of CFOs plan to permanently shift to more remote work post-COVID-19. In addition, the whole reason people were told to work from home was to prevent them from gathering in one space, so I initially thought that COVID would be the death of coworking. However, after careful consideration, I have done a 180.
My prediction: coworking spaces will begin to thrive during and post-pandemic and here are the three reasons why:
I am a social butterfly. Too long in isolation and I am itching to see another human. Yes, I know we have these cool techy devices that allow us to FaceTime, but it’s not the same as striking up a conversation with someone next to you.
Don’t get me wrong, I love the flexibility and that my commute to the couch takes two seconds. But I don’t think the pajamas and pancakes make up for the camaraderie I feel when I’m in an office setting. Humans are social beings. We are better together!
Now, you could make the argument that Zoom meetings and chat platforms provide just as much opportunity for social interaction, but 9 times out of 10 I am more engaged in a conversation when I am physically with the person rather than looking through a screen. An Inc. article stated that 45% of those surveyed said they specifically missed social connections at the office the most.
Coworking spaces provide a solution to this. We can be unsociable worker bees for three days out of the week and then get to interact with our team members in a rented space for a couple of hours on Monday and Friday to bond, brainstorm, and feel the sense of community around us.
One of the difficulties with working from home is that there is no physical delineation between work and home. This makes it difficult to mentally draw the line too. Using the same space for our personal and professional lives causes work time and playtime to blur. Yikes!
While there is the perk of being able to do loads of laundry or prep dinner between traditional work hours, we are also answering emails and working on deliverables after six o’clock. For those of us who live on busy streets or with a roommate, it’s hard to get the peace and quiet we need to focus on the task at hand. And this is just the tip of the iceberg. My heart goes out to the mothers and fathers who are trying to run a daycare or 3rd-grade classroom while working.
Bottom line — people are starting to remember some of the benefits of commuting to a secondary location where their only job was to do the job they were getting paid for! Coworking spaces could provide the perfect balance between going into a corporate office and working from our living rooms. You won’t be expected to show up at 8 a.m. sharp or take sick leave every time you have a dental appointment, but you will have a place away from the distractions of your home to work efficiently. Who said you couldn’t have your cake and eat it too?
It’s no surprise that companies are thrilled that productivity is up and expenses are down. Fast Company stated long-term lease signing in NYC plummeted 72% in the second quarter of 2020. Companies are either relocating their headquarters or nixing them all together.
Companies are finding that “remote only” is not a sustainable long-term solution. Collaboration, onboarding, and team management are just a few aspects of work that are done better in person and affect company culture and profitability. Once again, it could be coworking spaces to the rescue.
Instead of wasting money on huge office buildings 365 days per year, coworking spaces allow for companies to make office space purpose-driven rather than obligatory. With the ability to sign short-term flexible leases for the month or reserve conference rooms by the hour or the day, companies can save goo-gobs of money and still provide employees face-to-face interaction when needed.
So what do coworking spaces need to do to become the future of work?
For one, safety is key. Remember, gathering in a space with a bunch of strangers is counterintuitive to being COVID conscious. Therefore, plans for sanitation and spacing are key.
Secondly, marketing might need to shift more heavily towards corporations playing into their desire to save money and have a flexible office space.
Thirdly, coworking spaces have to continue to innovate and maintain their personalities. Instead of being a skeleton for companies to fill, coworking spaces should still have their own theme or mission and attract companies and individuals based on that. As usual, it’s all about finding a happy medium.
Would you join a coworking space? Why or why not?
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Remote work is definitely not going away any time soon and we’ve seen some benefits to it as well: less commute, which means more time to catch some zzz’s or hang with the family. However, it can also pose some challenges as we mentally and physically face our new norm. Over the last couple of weeks we have been talking about individual physical and mental wellbeing. If you are a manager, you may be thinking this all sounds good and dandy but “how do I promote employee wellbeing when my team is remote?” Sit back and relax because I’m going to share a few tips that can help boost the wellbeing of your team today.
Not only will your employees appreciate your active stand on ensuring their wellbeing, but it actually helps with team and company productivity! As stated in a Forbes article, studies have shown that supporting your employee’s wellbeing positively impacts a company’s performance. Now you got to give it a try since it’s good for the bottom line. Am I right?
Let’s start with getting in the right mindstate, a relaxed one. A deep breath in for one, two, three, four, and hold for four. Breath out for one, two, three, four. Now, don’t you feel better? A quick and easy way to calm those nerves. Share with your team! Now that we are nice and calm, let’s dive right on in.
While many of us have been working from home for some time now, it never hurts to reinforce flexibility on your team. As a leader of your team, you help set expectations and influence team morale. As such, it is important that your employees and team members feel comfortable stepping away from their laptop. What this pandemic has shown us is that more than ever, people need to think about their physical and mental wellbeing. Ensuring your team knows you are a champion for flexibility goes a long way and demonstrates that you trust them.
I remember when I first started working remotely some years ago, I was so paranoid to have my instant messenger status say “away.” I felt like I had to always be on since there was no way for people to see me in the office. I also didn’t want people to think I was taking advantage of working remotely. It wasn’t until my leader shared that it is okay to step away, take a breather, go for a walk that I felt comfortable. I felt such a sense of relief, like a weight was taken off of my shoulders.
Up until then, I didn’t realize how much it actually affected me. Stepping out to go for a walk around the block when I need a break from the screen has been huge. Make sure you not only talk the talk, but also walk the walk. Employee wellbeing will increase when yours increases.
When you are in the office, it is easier to pick up on cues that a direct report may be going through something or just that they are not 100%. In this remote world, it is more difficult to see that. It’s not like we can just swing by their desk and check in. It takes more of an effort now. Check in with your team outside of team meetings just to see how they are doing. It doesn’t always need to be business so these check-ins can be to catch up, reflect and have non-work related conversations. No agendas are needed, just what is on someone’s mind. Feel free to do this as a team or individually. As Ryan Lynch, managing partner from Beardwood & CO, says:
“When you are talking to any of your team, it’s important to be truthful, specific, and positive. Remote working has made this even more applicable.”
This is a small effort as a manager or leader, but can impact your team in a good way. Sometimes we just need to talk about non-work related items. While these don’t need to be long, these check-ins can also impact your relationship with your direct reports, improving team morale.
While working from home can be so beneficial, it can be quite difficult separating work life and your personal life as it’s basically the same four walls now. I no longer have the hour-commute, but there goes that separation from being in the office to a home setting. As many of you, I have found myself working longer. This can lead to fatigue and burnout.
As your team’s leader, take it upon yourself and set those work and personal boundaries for your team. Let them know you don’t expect them to always be on. If an email comes in after hours, you don’t have to answer it right away. A healthy balance between work and personal life is needed, especially now. Let me tell you, burnout is real and setting those expectations with your team helps alleviate the stress of needing to constantly answer those “off hour” emails or calls. Encourage those boundaries and set expectations for “off work” hours.
With flexibility, open communication, setting expectations you can easily and actively help your employees thrive in a remote environment. Let us know how these work tips work out for you and what strategies you put into place that puts your team’s well-being as a priority.
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There is a lot of buzz about how working from home affects our mental health, but there is less discussion around how remote work affects our physical health. Over the past week, I have been trying to answer this question:
It boils down to whether you establish good habits or poor ones. Working remotely typically affords us more flexibility and time to make healthy choices. But with freedom comes responsibility; we can no longer justify fast-food lunches, a lack of sleep due to a commute, or back pain because the issued chairs are uncomfortable, and we are chained to our desk. While remote work provides a lot of opportunities to make better choices regarding our physical health, it can be harder to create good habits at home. For every way in which working remotely can improve your physical health, it can also damage it. To prevent you from choosing the wrong side of the coin, here are the dos and don’ts of how to make remote work benefit your body rather than destroy it.
Skipping the commute is one of the advantages of working from home. That means a later alarm and the opportunity to catch more Zzzzs. There is a significant amount of evidence that suggests a good night’s sleep seriously boosts productivity. One study of U.S. workers found significantly worse productivity, performance, and safety outcomes among those who slept less. In addition, long-term sleep deprivation is found to be associated with health problems like weight gain, blood sugar dysregulation, indigestion & gastric problems, heart diseases, etc. Overall, sleep quality and duration has a direct impact on our functioning on multiple levels. Those few extra minutes in the morning could make a bigger difference than you think.
One of the things I struggled with the most when I started working remotely was snacking. I was constantly eating anything and everything in my cabinets just because it was there. When I was working at the office, I only ate what I packed for lunch, but working from home it was like I had all the chips and granola bars at my fingertips. I gained 10 lbs after the first three months of working at home.
Limit yourself to 2 healthy snacks per day: 1 between breakfast and lunch and 1 between lunch and the end of the day. Anything more is typically out of boredom, not hunger. Instead, focus your energy on making a nutritious lunch. One huge benefit of working from home is that you don’t have to wake up earlier to pack your lunch or be tempted by fast-food around your workplace. Remote work allows us to enjoy a healthy breakfast and lunch, which ultimately decreases the likelihood of obesity. An article in Health Magazine states people who commute through areas surrounded by drive-thrus are more likely to stop at them and have higher BMIs. This study even found commuters with the most exposure to takeout joints were almost twice as likely to be obese.
Step one is to get a good chair. For the best posture, make sure to get a chair that is height adjustable and has lumbar support. It might also be beneficial to have a standing desk. The more variety, the better. The optimal position is one where your feet touch the floor. Keyboard and mouse placement is also crucial for comfort and preventing yourself from looking like the hunchback of Notre Dame. Ideally, your keyboard should be positioned away from you and slightly down. Next, your keyboard and mouse should be shoulder-distance apart. This will ensure you aren’t reaching unnecessarily. Finally, position your screen where you can sit back in your chair and still see clearly. This will prevent you from craning your neck. Magical, instant remote work health!
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Remote work = we are moving even less. When working in the office, you might have to walk from the metro station, get up to go to the copier machine or a colleague’s desk a couple of times a day, or walk to the coffee shop across the street every day. BGR states, “sitting for such long periods can have significant and adverse effects, resulting in higher risks of muscular-skeletal disorders, obesity, diabetes, cancer, heart disease and more.” A simple solution is to build in time for physical activity each day. Whether it is a walk or a gym session, a moving body is healthier. Don’t have time for an hour-long high-intensity session? Every hour, just get up and walk around your house for 5 minutes.
Between the Zoom meetings and constant emails, all of our eyes are glued to screens for extended periods of time. The first thing you can do? Blink! This will keep your eyes moisturized, making them less irritated and less likely to feel like SpongeBob SquarePants without water. Forbes also suggests using the 20/20/20 rule. Every 20 minutes take 20 seconds to look at least 20 feet away. It gives your eyes a chance to recuperate from the harsh lighting in a minimal amount of time.
Try out these tips for staying healthy while working remotely and comment below what your favorite technique is! The goal is to crush your work, not let you work crush you.
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Most of us are our absolute best work selves when we start a new job. Our boss says “jump,” we say “how high.” We show up early, over-prepared, and volunteer for every opportunity for growth. Then a couple of weeks or months go by and naturally as we get more comfortable a few bad habits tend to rear their ugly heads.
Earlier in 2020, there was an inflection point when we all shifted from a mindset of “I just gotta get through this” to “This is my new reality. What can I do to maintain my mental wellbeing?”
We all reached this frame of mind at different times, particularly when we each individually moved up Maslow’s Hierarchy of Needs from the bottom two rungs to the top three. Or whenever we decided to stop hoarding toilet paper and canned food— whichever came first.
Being “OK” in the madness of 2020 involves taking care of yourself mentally and physically. We all know this is important, but why? AND HOW?
With work, I’m all about maximizing my productivity and making every minute count. But when it comes to taking care of myself physically, I’m the worst. While I watch others running 10 miles a day, you will catch me and my sweet tooth scooping ice-cream into coffee when I run out of oat milk. I’m not one to workout. In fact, I have always hated it. While I may not be the best example when it comes to physical wellbeing, I’m an honest one! And if I can work in a few small ways to take care of myself, then you can too.
Do you have 30-seconds to spare? Damn right you do… you are reading this blog post. I encourage you to take a break from reading after this paragraph. Set a 30-second timer on your phone, put yourself in a comfortable position, let your hands drop naturally, and breathe in and out— deeply and slowly.
Don’t you feel better? That’s because you just shifted your body closer to its “rest and digest (R&D)” mode and away from “fight or flight” mode. In R&D mode, your body is able to focus better, since you are supplying your brain with the necessary oxygen to work optimally. Apple Watch has a built in app to remind you to breathe, or you can check out Headspace, which has a section specifically for work.
Repetition is powerful. Just think about all of the actions/words that you repeat on a daily basis: inputting passwords, looking at your homescreen, texting loved ones, etc. These tiny things really add up toward maintaining mental wellbeing.
A month ago, I switched my passwords to be encouraging.
Obviously, I’m not going to share what they are with you (duh!), but sometimes it is nice to type something like “YouMakeYourOwnLuck47” instead of your standard run-of-the-mill password. Think about what you need to hear often— affirmations, a mantra, whatever. Typing it regularly will help train your brain to believe it.
Do I wish I loved jogging and yoga? Definitely.
Am I going to wake up one day and do one of these? Yes. Maybe!
Everyday? Hell no.
But you know what I can do everyday? Walk.
Sometimes it’s more important to do something consistently rather than your ultimate goal sparingly. I try not to beat myself up about not doing more, and instead concentrate on the things I can do. If you do something for 21 days consistently, it becomes a habit.
What is something tiny that you can commit to every day?
Here are some ideas:
Grab a friend
My husband and I have been really strapped for time lately. Though we are working and living in the same house it is hard to catch any time to just be us without distractions. We decided to start taking morning walks together so we can encourage each other to be more active, and have some time to just talk.
Reframe chores
I had a workout coach that told me she lost 30 lbs just dancing while she did chores. Since then, I’ve been trying to find productive ways to stay active and maintain my mental wellbeing. My favorite productive workout is gardening. You can easily get plenty of squats, lunges while gardening, and if you are lifting, your shoulders and arms can get in on the action too.
We are all in different situations— some of us feel comfortable and in-control and some of us (probably most) feel completely out of control. It is painful to watch the news, provide and care for your close family, and stay in touch with the rest of your family and friends, meanwhile staying productive in your day-to-day.
Wherever and whoever you are, there are things within and outside of your control. Check out this article on Toptal for some simple things to better your remote work experience.
One of the most helpful books I’ve read for my own mental wellbeing has been The Subtle Art of Not Giving a F*ck. I’m the type of person who cares too much about most things, and whenever someone asks me to do something I tend to go way too overboard. In the past few years, I reached a breaking point of what I could care about. Mark Manson helped me reframe my brain to focus on what really matters to me and only truly stress about the things within my own control. So now, instead of watching 40 documentaries on animal welfare and beating myself up about using chicken broth in a soup, I choose to reduce my meat intake to 1-2 days a week. That is the level of f*cks that I can give and still maintain my own sanity.
See, all it takes is a few steps here and there to do what you can to destress and not burn out.
Luckily, we have others on the Hardly team that are way better at taking care of themselves than me.
Let us know what you do to not burn out!
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The pandemic has taught all of us a variety of lessons, but one of the more unexpected truths it has highlighted is how greatly globalization impacts us all. For me personally, globalization has touched my life in the most positive and influential ways. It has afforded me the opportunity to make international friends while on vacation, study abroad in China (coincidentally where I met my husband), and now live in Japan for three years. Being that I don’t speak Japanese, continuing to work for an American company was pretty much my only option. But, having international team members is not every company’s cup of green tea.
While living abroad has made my personal life highly Instagram-able, it has made my professional one much more challenging
Just before coming to Japan nearly two and a half years ago, the market research firm I was a contractor for decided to drop me due to the relocation. They thought communication and task management would be too taxing on the team. They cited the major time difference, contrasting holidays, limited real-time communication, and mismatched software and tools I had at my disposal. However, the recent surge in remote work due to COVID-19 has required many businesses to work with international remote teams. With the right attitude, technology, and practice, a seamless, effective partnership with international remote teams is achievable. So, my old company obviously missed out.
Keep teams on the same page by writing a communication rule book. Include the big picture of the company, including mission statements and company culture. Also make space for the details such as daily practices and expectations. For example, ensure all employees are aware of the company’s value on quality control over speed or innovation.
Update your software! I can’t stress enough how frustrating it was for my project team to have a less updated version of PowerPoint than I had. All those tedious hours of formatting and animation went right out the window when they opened my presentation. On the flip side, the team shared sample templates for everything from proposals to focus group discussion guides. This meant that when I sent an assignment for review, they were able to spend less time editing. The moral of the story is, sharing is caring.
As a remote international team member, I was concerned that I wouldn’t be able to build real relationships with my coworkers. I have found that the better you know someone, the better job you want to do because you actually care about their opinion. You also gain a more holistic perspective of their motivators, strengths, and communication style. This makes teamwork one-thousand times easier and more enjoyable. In an article focused on what makes global teams work, HBR found the key ingredient for success lies in the level of social distance. In other words, the greater the emotional connection between team members, the more effective they become.
Develop emotional connections through empathy and trust. Companies need to increase facetime, encourage informal communication, and value productivity over perfection. While the time difference does make communication challenging, virtual face-to-face meetings are crucial. Can’t synchronize? Send video messages instead of text. It’s easy to feel detached from someone we only talk to on the phone or send e-mails to, but once we know their face we become significantly more engaged and trusting.
All work, all the time makes people antisocial. Promote small talk to build trust and empathy. Companies should lead meetings with five minutes of informal conversation or create a Slack channel where coworkers can talk about their vacations, tv shows, or pets. When we find out a coworker has similar hobbies as us, has an anniversary coming up, or is even going through family hardship, we are more likely to be understanding.
Lastly, trust is the consequence of empathy. Stress to employees that perfection stifles productivity and we can only produce great work across teams with practice. Ripping someone to shreds if they make a mistake is counterproductive. Instead, using empathy will incite your coworkers across the globe to complete tasks without unnecessary hesitation. This also leads to trusting one another’s critics as constructive rather than superfluous. Remember, you catch more flies with honey than with vinegar.
Without desk-side chats or impromptu meetings, you need to communicate frequently and with intention. Reinforcing the same message in a variety of ways helps to minimize confusion. If a task is lost in translation, completion can be delayed not only for a couple of hours but for days due to the time difference. I found it incredibly helpful to practice active-listening with my boss at the end of meetings. First, she would summarize what my responsibilities were. Then I would restate what I heard to make sure I didn’t forget or misinterpret anything. It is also helpful to have team members acknowledge the receipt of an email or message. Even though this might seem excessive at first, it gives the team member on the other side peace of mind that their message was seen.
Setting boundaries for communication is important, since working with team members in different time zones can have your phone buzzing with notifications late into the night. Let’s be honest, our anxiety is heightened the moment our screen lights up with a work email and ruins date night vibes. Especially when working from home, it is difficult to separate personal time from work. The National Association of Foreign Student Advisors (NAFSA) recently wrote an article about managing remote and global teams. They emphasized the importance of tempering demands for communication too far outside of “normal” working hours by clearly defining rest periods to safeguard team morale. Peer pressure to respond at all times of the day is real. Leadership being transparent about taking breaks or time off is necessary to instill work-life balance for international remote teams.
One thing that can be really irritating as a foreign team member is always having to assume the burden for the time difference. If you need to have two team meetings a week, try to make one more convenient for the east coast team and the other more convenient for the west coast team, so everyone feels there is a balance.
Preplan as much as possible so that one team is not always bearing the brunt of a tight deadline. When I was working in market research in D.C., I remember our L.A. office always complaining when a presentation was due “end of day” east coast time. It left them scrambling to fit 8 hours’ worth of work into 5. To prevent the overseas group from always working under a time crunch, set them up for success by creating deadlines with their time difference in mind.
Finally, attitude is everything. Help team members get excited about the perks of working with international remote team members. As an aspiring social worker, I have become very familiar with cognitive restructuring (a fancy term for changing a negative perspective into a positive one). For example, you can view working in different time zones as an inconvenience, or as an added bonus since work can continue while you are asleep. Try not to complain about having to wake up early for a meeting at 7 am. Instead, think about how this allows you to clock out 2 hours earlier and make that Pilates class you have been wanting to try.
International teams also bring fresh and diverse perspectives, voices, and inspiration. Take working for a branding company, for example. I would be able to incorporate the Japanese attention to detail, floral patterns, and origami into new packaging designs that others may not have ever been exposed to. Culture fosters creation which is something all businesses can capitalize on when having team members from a mixture of countries.
Lastly, having global teams expands your reach. In this vast, remote world we now live in, everyone—and I mean everyone—is a consumer. The other day, an ad popped up on my computer for a designer bag that I had never heard of. Turns out the company was based in Kenya. Having international teams can help you tap into a wider market by providing insight on how to appeal to them, ultimately leading to an increase in revenue.
Neeley, Tsedal. “Global Teams That Work.” Harvard Business Review, Harvard Business Publishing, Oct. 2015, hbr.org/2015/10/global-teams-that-work.
Sandberg, Jessica. “Best Practices for Managing Remote and Global Teams.” NAFSA: Association of International Educators, 1 Apr. 2020, www.nafsa.org/ie-magazine/2020/4/1/best-practices-managing-remote-and-global-teams.
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